FAQs

  • Are neon signs safe to use?

Generally, LED neon signs are safe to use! Using neon signs, however, has some  drawbacks, like any other lighting fixture. Neon signs should be hung indoors, away from external elements, such as water and debris, as much as possible. Business owners should also avoid exposing extremely flammable products to LED neon signs. Make sure that you always get high-quality neon signs to avoid product malfunctions and issues.

  • Are neon signs suitable for outdoor use?

All neon light fixtures should, as a general rule, be kept away from water. There are times, however, where you should show your neon signs outdoors. Special clear plastic covers are available that help protect neon signs from external elements, such as water. You have the option of changing the protective cover of your neon sign to a waterproof cover, but it might cost more than your standard protector.

  • Do you offer free quotes?

We are happy to offer a free design service to our customers, providing one or more designs for your approval, at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production we are no longer able to offer a refund. Please note that a custom sign is automatically approved if "NO" design proof is selected when ordering.

  • Why choosing NeonOnDemand ?

All of our LED neon light signs are handmade from LED neon light tubes that are kid-safe and both economical and ecologically friendly! Some great reasons to choose a custom LED sign from us are:

  • Cheap - we will always beat others on price
  • 24 Months Warranty* - All of our signs come with a 24-month manufacturer warranty* covering faulty items (*indoor use only).
  • Durable - We offer the latest neon flex technology which is stronger and lighter than vintage style glass neon.
  • Energy Efficient - Our LED neon light signs are both economical and ecologically friendly, with low energy consumption and 50,000+ hours lifespan.
  • Safe - Our bespoke neon signs are made from LED light tubes that do not get hot and contain no breakable glass.
  • Easy to Install - All our light signs come with pre-drilled holes for easy hanging & wall mounting.
  • Low Maintenance - very easy to dust and clean
  • Lightweight - slick design, you can use it for different events.
  • Full Control - The remote control has an on/off switch and 10 brightness settings. Your neon light sign can be set to flash with adjustable speeds.

 

  • CUSTOM

    • Customers are responsible for any custom duties or import duties resulting from the shipping of their neons. We can provide an estimation though according to our experience. Unfortunately, we have no control over these charges. 
    • We collect local tax (VAT) in the UK but customers from overseas would have to cover their local tax when goods are received. 
    • Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.
    • Delivery Standard excludes day of posting and time spent on customs clearance.